Introduction

Welcome to Hira Foods. This Shipping Policy explains the general terms and conditions regarding the processing, shipping, and delivery of orders placed through our website, https://hirafoods.pk/.

We aim to ensure that our customers receive their orders in a safe and timely manner.

 Order Processing

Orders are processed after confirmation and verification of the details provided by the customer.

Processing times may vary depending on product availability, order quantity, and other operational requirements.

If any additional information is required to process an order, our team may contact the customer.

Shipping and Delivery Areas

Delivery availability depends on the destination and the services offered by our delivery partners.

Customers are encouraged to provide a complete and accurate delivery address, including their city, area, and contact number, when placing an order.

Please confirm delivery availability for your location before completing your purchase.

 Delivery Time

Delivery times may vary depending on the destination, product availability, order quantity, and courier services.

Unexpected delays may occur due to weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

If a delay occurs, customers may contact our team for assistance.

 Shipping Charges

Shipping charges, where applicable, will be communicated to the customer or displayed during checkout before an order is confirmed.

Delivery charges may vary depending on the destination, package size, order quantity, and delivery service.

Any applicable shipping charges should be confirmed before completing the purchase.

 Order Tracking

If tracking facilities are available through our delivery partner, tracking information may be provided to the customer after dispatch.

Customers can use the available tracking details to check the status of their shipments.

Incorrect Address and Contact Information

Customers are responsible for providing accurate delivery details, including their full address and active contact number.

Hira Foods cannot guarantee successful delivery if the information provided is incomplete or incorrect. Additional delivery attempts or charges may apply where permitted.

 Damaged, Missing, or Incorrect Orders

If an order arrives damaged, is missing items, or contains an incorrect product, please contact Hira Foods as soon as possible.

Please provide your order details and relevant photographs, if available, so our team can review the issue and assist you.

 Delivery Delays and Unforeseen Circumstances

Although we make reasonable efforts to deliver orders on time, delays may occur due to courier disruptions, severe weather, public holidays, or other unforeseen circumstances.

We will make reasonable efforts to assist customers in resolving delivery-related issues.

 Contact Us

For questions about shipping, delivery availability, or an existing order, please contact Hira Foods through our official website.

Website: https://hirafoods.pk/

We appreciate your trust in Hira Foods and thank you for choosing our products.